Welcome to House Cleaning Santa Rosa. By using our website or booking our cleaning services, you agree to the following Terms and Conditions. Please read them carefully.
1. Services Provided
House Cleaning Santa Rosa offers residential and commercial cleaning services, including standard, deep, move-in/out, upholstery, and carpet cleaning. Specific services will be confirmed at the time of booking.
2. Booking & Scheduling
Appointments must be scheduled in advance.
You agree to provide accurate details (address, access instructions, cleaning needs).
We reserve the right to reschedule or cancel an appointment due to unforeseen circumstances.
3. Pricing & Payment
Quotes are based on the information you provide and may be adjusted if the scope of work changes.
Payment is due upon completion of services unless otherwise agreed.
We accept cash, credit/debit cards, and approved digital payment methods.
4. Cancellations & Rescheduling
Cancellations must be made at least 24 hours before your scheduled appointment.
Late cancellations may be subject to a cancellation fee.
If our team arrives and cannot access the property, a service fee may apply.
5. Customer Responsibilities
Provide safe access to the property.
Secure any valuables or fragile items prior to cleaning.
Notify us in advance of any special cleaning requirements, allergies, or hazardous conditions.
6. Satisfaction Guarantee
We aim to deliver the highest quality service. If you are not satisfied, please contact us within 24 hours, and we will make reasonable efforts to resolve the issue.
7. Liability
House Cleaning Santa Rosa is insured and will take reasonable care while providing services.
We are not responsible for pre-existing damage, wear and tear, or items improperly secured.
We are not liable for incidental, indirect, or consequential damages.
8. Pets & Special Conditions
Please secure pets during cleaning for safety.
Additional fees may apply for excessive pet hair, pet stains, or biohazard cleaning.
9. Use of Website
All content on our website (text, images, logos) is the property of House Cleaning Santa Rosa.
You may not copy, reproduce, or use our content without written permission.
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted with a new effective date.
11. Contact Us
If you have questions about these Terms & Conditions, please contact us:
📍 House Cleaning Santa Rosa
📞 (800) 654-9647
✉️ info@housecleaningsantarosa.com